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Obd2Technology.com only offered digital goods for a long time, meaning that all our products were shipped via download link through the obd2technology website delivery system totally free with no shipping cost, but with some delivery time periods that varied slightly.
Debit and Credit cards: with debit and credit card payment methods the shipping and delivery of the link/s is made instantly by the system, having a completion time frame of less than 30 seconds including the sending of the email, and a link submission within the customer account in less than 15 seconds after paying.
Paypal: Finally, when sending PayPal indirect payment, the customer has to wait until admin of the website sees the order and check manually if the payment has been made. This is done quickly during the site admin working hours: from 10 am to 10 pm in the Miami time zone” normally. The admin normally approves orders made this way within a 1-hour time frame. But sometimes could take up to 3 hours. Out of the admin working hours, all orders paid out of this time period will have to wait until admin checks manually and approves them, so the maximum range of time that orders could take to be approved is 12 hours in rare cases. after the payment is verified, the admin will complete the order quickly from any place and the customer will receive a confirmation email with the order details and download link. He al also be available to access to his account from the device he/she made the purchase to download the link/s.
When a buyer orders an item on the website they normally have 2 options to complete their payment. Payments by debit or credit cards, PayPal indirect or cryptocurrency checkout.
-When ordering an item with a direct debit or credit card payment method, the system will capture the payment and instruct the website to automatically approve the order. This means that the user will see a redirection to his downloads section after payment is completed, and after some seconds will receive an email invoice confirmation with his order approval details including the download link.
By the other hand, when users place an order by selecting PayPal (indirect payment method), will see an instructions order confirmation on the website with detailed steps to complete the payment. This method is indirect as is not connected directly to the website, so orders with this method will be approved manually by the website admin after payment confirmation
For guests: When you purchase a digital good on obd2technology.com you have to provide an email at least so the order can be delivered to it in case your cookies session ends and you don’t see the download links in your temporal account.
For registered users: when you have a registered account you keep a record of your orders and downloads permanently.
Obd2technology did not offer physical goods for a long time. This means that shipping rates are a null feature in shipping costs for digital goods, which do not have a real cost as all products are delivered digitally.
Since the middle of 2024, obd2technology.com started offering physical products to customers worldwide and updated the shipping policy for these products category.
Physical items: Since the middle of 2024, Obd2Technology.com started offering physical items such as scanners with US shipping zones and worldwide shipping from China. This means these items use the USPS method in the USA and other different methods to ship from China depending on the country.
Carriers:
Shipping Rates and Times:
Carriers:
Shipping Rates and Times:
For physical products, we have the same payment methods as for digital items. You can pay using credit and debit cards and also Paypal for selected items.
When you place an order for a physical product using a credit or debit card, your order will start being processed and transferred to our supplier immediately, and the handling time of it will start counting from the same time you place an order, excluding non-business days. And will start counting the time for all users in the Miami Time zone only. This is applied to US shipping products as well as Chinese shipping goods.
We do not drop ship from other publicly visible shops or marketplaces. We keep contracts with big suppliers to offer you the best price and quality in products to avoid wasting time on other shops that might involve slow shipping times, no support, bad quality items, and more non-convenient marketing issues.
Paypal will be offered within the United States first. and may not be offered as a payment method to all countries we may consider risky for some transactions. also as receiving fees may be out of our profit margin. In the available countries, you will need to send PayPal payment manually including your order number in a note. and it will start being handled by our suppliers once we let them know about your order in our working hours. these are in the Miami time zone from 10 am to 10 pm, 7 days a week. Our suppliers will process your orders only 5 days a week, meaning these: business days: from Monday to Friday.
Shipping companies working times: These services work 7 days a week 24 hours a day. If by any chance any item experiences a shipping delay, this will be due to their load of work, as well as your country’s customs.
Item does not arrive: if after 45 days your item does not arrive, you can contact us directly through email or WhatsApp to manage your refund with our suppliers.
Item Tracking gets stuck: If tracking gets stuck for more than 1 week you may need to contact us to find a new tracking number generated by the shipping carrier. This sometimes happens when they generate a new tracking and the previous one gets out of the system due to some carrier’s system inconsistencies… in other scenarios when the shipment does not arrive. You can message us to get a full refund if after 1 month our carrier cannot give a response and it will be consider as lost item.
Item arrived but got damaged on the way: If by the result of an incorrect handling of the product by the shipping company, you may need to ask them for a refund. If it is determined that the item got damaged due to any incorrect handling from our supplier, you may need to send pictures of the item damaged and videos for them to be negotiated with them and after this, you will be granted a refund to the same payment method you used to pay for the goods.
Item not received but tracking shows delivered: in these cases, we will not able to offer you refunds or replacements. You will need to contact your local enforcement authorities to open a case with any evidence you may have, like the order number and receipt, tracking number, videos, and images, for them to find a solution for you or get a refund from your local shipping company.
We created a list of the countries and islands with low trade volume to which we do not ship physical items due to the high cost of shipping rates.
Africa:
Angola, Benin, Botswana, Burkina Faso, Cape Verde, Central African Republic, Chad, Comoros, Djibouti, Egypt, Ethiopia, Gabon, Gambia, Guinea, Kenya, Lesotho, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Reunion Island, Senegal, Seychelles, Somalia, Tanzania, Tunisia, Uganda, Zambia.
Asia:
Armenia, Azerbaijan, Bahrain, Bhutan, Jordan, Kyrgyzstan, Laos, Nepal, Tajikistan, Turkmenistan, Uzbekistan, Yemen Arab Republic.
Europe:
Albania, Andorra, Bosnia & Herzegovina, Faroe Island, Gibraltar, Guernsey, Jersey, Liechtenstein, Monaco, Montenegro, North Macedonia, Romania, San Marino, Serbia.
North America:
South America:
Bolivia, Ecuador, French Guiana, Guyana, Paraguay, Suriname, Uruguay, Venezuela.
Oceania:
Africa: Algeria, Burundi, Cameroon, Equatorial Guinea, Eritrea, Eswatini, Ghana, Guinea-Bissau, Ivory Coast, Liberia, Libya, Nigeria, Rwanda, Saint Helena, Sierra Leone, South Africa, South Sudan, Sudan, Togo, Western Sahara, Zimbabwe
Antarctica: Antarctica
Asia: Afghanistan, Bangladesh, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Cyprus, Georgia, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Japan, Kazakhstan, Kuwait, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Oman, Pakistan, Palestinian Territory, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Thailand, Timor-Leste, United Arab Emirates, Vietnam
Europe: Aland Islands, Andorra, Azerbaijan, Austria, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom (UK), Vatican
North America: Bermuda, Canada, Cuba, Greenland, Mexico, Puerto Rico, Saint Pierre and Miquelon, Turks and Caicos Islands, United States (US)
South America: Argentina, Brazil, Chile, Colombia, Falkland Islands, Peru
Oceania: Belau, Kiribati, Norfolk Island, Northern Mariana Islands, Solomon Islands, Tokelau, Tuvalu, Vanuatu, Wallis and Futuna
Address: Miami, Florida 33172. United States.
International Whatsapp: +1 305-874-7818 ASK AN EXPERT
Mon-Sun 10am - 06pm Miami time zone
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